Contact Us
Have a question about our reviews, spotted something that needs correcting, or want to suggest a topic? Our editorial team is glad to hear from South African readers. Email us and we will reply within two business days.
How to reach our editorial team
The fastest way to contact us is by email at [email protected]. We are an independent information and review site, so all enquiries are handled by our small editorial team rather than a casino support desk. To help us route your message and reply quickly, please include a clear subject line and, where relevant, a link to the page you are writing about.
Response time
We aim to respond to every genuine enquiry within two business days (Monday to Friday, South African time). Messages sent over weekends or public holidays are answered on the next working day. Corrections to published content and factual queries are prioritised, because accuracy matters to us and to our readers.
What we can and cannot help with
It is important to be clear about our role. We are not Tusk Casino and we have no access to its systems. That shapes what we can do for you:
- We can help with: questions about our reviews and guides, factual corrections, feedback on the site, partnership and media enquiries, and general questions about how the information on our pages was compiled.
- We cannot help with: anything to do with your casino account — we cannot view balances, release a withdrawal, reset a password, verify documents, apply a bonus, or resolve a dispute. We have no ability to act on any account.
For account issues, contact the casino directly. Tusk Casino runs 24/7 live chat on its own platform, which is the correct and fastest channel for deposits, withdrawals, verification (KYC) and bonus questions. Please do not send us passwords, ID documents or banking details — we cannot use them and you should keep them private.
Which topic, where to send it
Use the table below to make sure your message reaches the right place the first time.
| Your topic | Where to go | Typical response |
|---|---|---|
| Correction to our content | Email us | Within 2 business days |
| Feedback or topic suggestion | Email us | Within 2 business days |
| Media / partnership enquiry | Email us | Within 2 business days |
| Deposit or withdrawal issue | Casino 24/7 live chat | Handled by the casino |
| Account, login or verification | Casino 24/7 live chat | Handled by the casino |
| Bonus or wagering query | Casino 24/7 live chat | Handled by the casino |
| Gambling support / self-help | SARGF 0800 006 008 | 24/7 confidential line |
Before you write
Many common questions are already answered across the site. You may find what you need in our bonuses, payments or registration guides, or on our privacy policy and terms of use pages. If your message concerns gambling harm, please see our responsible gambling page and the SARGF helpline on 0800 006 008.
18+ only. Gamble responsibly. This is an independent information site and not the casino operator. Reviewed and published 12 June 2026.
